This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services through our websites, mobile
applications, or other digital platforms (collectively, the "Service").
By using the Service, you agree to the terms of this policy.
1. What Information We Collect
We collect the following types of information:
Information You Provide Directly
- Account details (e.g., name, phone number, age, gender)
- Profile information (e.g., bio, preferences, location, profile photos)
- Messages and communications with other users
- Payment details (processed securely by Apple, Google, or our payment partners; we do not store full payment card details on our servers)
Information We Collect Automatically
- Device details (e.g., device type, operating system, browser)
- Usage data (e.g., pages visited, app interactions, features used, and events such as account creation, logins, and purchases)
- Location data (only collected with your explicit permission and used to enhance app functionality and matching relevance)
- App performance and crash data (collected via self-hosted Sentry and Firebase Crashlytics)
2. How We Use Your Information
- Create, manage, and maintain your account
- Match you with other users and deliver relevant content
- Personalize your experience and improve app functionality
- Analyze trends and usage patterns to improve our services
- Detect, prevent, and address fraud or security issues
- Provide customer support
- Comply with legal requirements
- Where possible, we use aggregated or de-identified data for analytics and service improvement.
- Where required by applicable law, we process personal data based on legal grounds such as your consent, the necessity to perform a contract (providing
the Service), compliance with legal obligations, or our legitimate interests in improving and securing the Service.
3. Third-Party Services
We use trusted third-party services to help operate and improve the Service:
- Firebase (Google): for analytics, crash reporting, and performance monitoring. Firebase may collect information such as device details, usage events,
and general location (e.g., country) to help us understand how the Service is used and improve its performance.
- Sentry (self-hosted): for error and crash tracking.
These services may collect technical data as part of their functionality. We only share the minimum data necessary and require our partners to comply
with applicable data protection laws.
We do not use personal data collected through these services to track users across third-party apps or websites. We do not engage in cross-app or
cross-site tracking for advertising purposes.
We do not sell, rent, or trade your personal data to third parties.
4. How We Share Your Information
- With other users, based on your profile visibility settings
- With service providers (e.g., hosting, payment processors, analytics tools)
- With law enforcement or legal entities when required to comply with the law or protect safety
- In the event of a business transfer (e.g., merger, acquisition)
5. Your Rights and Choices
Depending on your region, you may have rights including:
- Access and update: You can update your information via your account settings.
- Delete your account: You may delete your account within the app or by contacting us at support@trulycambodian.com.
- Marketing preferences: You may opt out of promotional communications at any time.
We will respond to data access or deletion requests in accordance with applicable privacy laws.
6. Data Retention
We retain your data only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes. If you delete your account,
your personal data will be deleted within a reasonable period unless retention is required by law.
7. How We Protect Your Data
We take data protection seriously and implement industry-standard security practices, including:
- Encrypted data transmission (HTTPS)
- Secure server infrastructure
- Internal access controls and audits
- Privacy-conscious development practices
No system is 100% secure, so we encourage you to be cautious with what you share.
8. Children's Privacy
Our services are intended for users 18 years or older. We do not knowingly collect or store personal data from individuals under 18. If we become aware
of such a case, we will promptly delete the account and associated data.
9. International Users
By using the Service, you consent to the processing of your information in countries where we or our service providers operate. These countries may have
different data protection laws than your country of residence.
- For EU/EEA residents: We process personal data in compliance with the General Data Protection Regulation (GDPR).
- For California residents: We comply with the California Consumer Privacy Act (CCPA), including honoring data access and deletion requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or our website. Continued use of
the Service after any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
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Effective Date: 2023-12-05
Last Updated: 2026-04-03