Got questions about TrulyAsian?
We got all the answers to
basic questions and topics here!
How can I upload my photos on TrulyAsian?
• On your profile, click Manage Photo.
• Select the album where you want to save your photo (Profile, Public or Private).
• Select Add Photo or Take a Picture (if you have a camera in your device).
• Wait for your photo to undergo the review process.
How can I share my private photos?
• To share your private photos, make sure you’re already a Premium member. Skip to the next section if you want more information on how to switch to a premium membership.
• If you’re already a Premium member, you can share your private photos through messaging. You can also control which photos to send to other members.
Why can't I see my profile picture?
If you notice your photo didn’t appear in your profile right after uploading it, this is because TrulyAsian administrators have to run a review on the photo you uploaded first. Once your photo passes the review, it will immediately show on your profile.
How can I switch to Premium?
• Click GO PREMIUM on the top menu section.
• Select your payment plan and the mode of payment you prefer. Then enter all the necessary details.
What payment methods are accepted on TrulyAsian?
TrulyAsian accepts payments through Credit Card, Debit Card (Mastercard and Visa) and Paypal.
How can I cancel my subscription?
Please get in touch with a customer support representative to cancel your TrulyAsian Premium membership.
• Click on your profile name on the menu section and select Contact Us.
• Choose your preferred way to reach a customer support representative, and someone will get in touch with you shortly.
How to get a refund?
To make a request for a refund, you will need to get in touch with a customer support representative.
• Go to Contact Us page.
• Select your preferred way to reach a customer support representative.
• For more information about our Refund Policy, go here.
How can I change my email address?
• Click on your profile on the top menu section and select Account Settings.
• On the Change Emails tab, enter your new email address and click Save Changes.
How can I log back into my account if I forgot my password?
• Go to the Forgot Password page.
• Enter your email address and select Send Request.
• Type in your new password, then click Change Password.
How can I delete my account?
• Click on your profile on the top menu section and select Account Settings.
• On the Manage Account tab, click Deactivate Account.
• Once you’re deactivated, others will no longer see your profile. To retrieve your account, you only have to log in with your old email address and password. Your account will be reinstated just as you left it before.
How can I retrieve my account?
To retrieve your account, just log in with your old email address and password and your TrulyAsian account will be reinstated just the way you left it.
But if you have removed your account in the past, you can no longer retrieve your account. You have to sign up again for another account.
How can I report a user?
At TrulyAsian, we highly encourage members to report if they notice any dodgy activities from other members.
• Go to the member’s profile and select Report User located in more options.
• State the reason for your report. You may add screenshots of their activities.
• A member of our team will look into your case and apply the appropriate action.
How can I block a user?
• To block a user on TrulyAsian, go to that member’s profile and select Block User located in more options.
• Once confirmed, the blocked member will no longer see your profile or be able to contact you.
